Roof Masters East Coast
Trading name of ROOF MASTERS EAST COAST AUSTRALIA PTY LTD · Newcastle, NSW
AustralianRoofers Trust Score New
How it's calculated: a transparent, evidence-weighted score — identity & longevity from the public ABN register, reputation from verified Google reviews, and consistency from cross-checking independent platforms. Grades are proportional to the evidence. Where we search the register and can't confirm a business, the identity check scores zero rather than being quietly left out — so a firm we couldn't verify never outranks one we could. Longevity stays unscored in that case, because without a registration date there's nothing to measure.
Our honest take
On the review front, this is one of the stronger records among the Newcastle roofers we've reviewed: 4.9 from 107 Google reviews, and the 20 most recent — every one of them 5 stars — all landed within about three months of our check. The praise is remarkably consistent: constant communication from both the trades and the office staff, fair pricing, quick turnarounds, and sites left clean. Several reviewers single out the office team by role, which fits a structured operation rather than one bloke and a ute.
The paperwork is real but young. The firm's own site publishes ABN 74 674 438 147 — Roof Masters East Coast Australia Pty Ltd, active and GST-registered since January 2024 in the same Belmont postcode. There's also a second, freshly minted company on the register (Roof Masters East Coast Pty Ltd, created May 2026, now holding the exact trading name), which looks like a restructure. Nothing improper about any of that — but it means the corporate history is far shorter than the '15+ years' and third-generation heritage the site claims. Those experience claims are the firm's own, presumably about the people behind it rather than the company itself.
Their website is unusually specific about warranties — up to 36 years on Colorbond materials, a 10-year pointing guarantee, and workmanship warranties of 3 years on repairs under $5,000 and 7 years above it, which they note exceed the NSW standard. Those are the firm's own published terms, not something we can verify, so get them written into your quote. The honest gap: there's no second independent review platform to cross-check, and no individual tradie names appear in reviews, so the public picture rests entirely on Google.
Reputation across the web New
The same firm, checked across platforms
⚑ Two companies behind one name
The firm's website publishes the ABN of Roof Masters East Coast Australia Pty Ltd (registered January 2024), but a separate Roof Masters East Coast Pty Ltd was created in May 2026 and now holds the exact trading name on the register. This looks like an ordinary restructure rather than anything sinister — still, before signing, ask which entity your contract, deposit and warranty actually sit with, since warranties are only as durable as the company standing behind them.
Verified business details New
Checked against the public ABN register
Source: verified against the official Australian Business Register via ABN Lookup (abr.business.gov.au), including GST registration.
What they're actually known for New
Ranked by what customers mention — not a self-declared list
Who you'll actually deal with
Matthew Twist — third-generation roofer
The firm's own site says it's led by Matthew Twist, a third-generation roofer heading a family-owned business — that's their claim, and nothing we found contradicts it. No staff names surface in the reviews themselves; reviewers instead praise 'the trades and office ladies' and the office team generally, which points to an outfit with real back-office coordination behind the crews.
Worth knowing alongside the family-heritage story: the operating company dates from January 2024, with a second exact-name company added in May 2026. The family trade may well go back generations as the site says — we just can't verify it from public records, so ask Matthew about the history directly when you get a quote.
What clients say
In their own words
Great experience, friendly trades and office ladies. We were kept informed of what was happening and when. Always left site clean and tidy. Very pleased with the finished roof and colour.
Great install done at east Maitland! Team were friendly & easy to deal with Great pricing Installer was done in a timely manner Recommend
Such a friendly team, from initial enquiry through to job completion for our tile roof repair (bedding and pointing), a pleasure to deal with. Great seamless service, great price and super quick turnaround. Would happily recommend.
Reviewers consistently praise fast, well-priced tile repairs and re-roofs, constant communication from both trades and office staff, and sites left clean and tidy.
Best for
- Tile roof work — repairs, bedding and pointing, and restorations are the most-mentioned jobs in reviews
- Homeowners who value office-backed communication — reviewers repeatedly mention being kept informed by trades and office staff alike
- Anyone who wants specific written warranty terms — their published warranty schedule is unusually detailed, so hold them to it in the contract
Less suited for
- Anyone who wants a long corporate track record — the operating company dates to January 2024, whatever the family's trade history
- People who want a second independent review source to cross-check — Google is the only platform with a real review base
- Those who prefer one named tradie end-to-end — reviews praise the team and office, but no individual crew names appear publicly
Before you commit
Five questions worth asking
- Which legal entity will the contract and warranty be with — Roof Masters East Coast Australia Pty Ltd (the ABN on your website) or the newer Roof Masters East Coast Pty Ltd?
- Can the advertised warranty terms — 36-year Colorbond material, 10-year pointing, 3- or 7-year workmanship — be written into the quote itself?
- Will Matthew Twist inspect the roof or oversee the job, and who leads the crew on-site day to day?
- Can they provide the NSW contractor licence number and current insurance certificates for the entity that's actually contracting?
- For a restoration or repaint, which coating system will be used, and is the 12-year coating warranty backed by the firm or the manufacturer?
Bottom line
One of the stronger review records among the Newcastle roofers we've reviewed — 4.9 from 107, with warm, specific and very recent feedback. The company paperwork is young and mid-restructure though, so confirm which entity your contract and those generous warranties actually sit with.
Assessed by the editorial team at AustralianRoofers.com from public Google Business Profile data, the firm's own website, and the ABN register. Not a paid placement.
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