AustralianRoofers Trust Score New
How it's calculated: a transparent, evidence-weighted score — identity & longevity from the public ABN register, reputation from verified Google reviews, and consistency from cross-checking independent platforms. Grades are proportional to the evidence. Where we search the register and can't confirm a business, the identity check scores zero rather than being quietly left out — so a firm we couldn't verify never outranks one we could. Longevity stays unscored in that case, because without a registration date there's nothing to measure.
Our honest take
D & L Roofing checks out on the basics. The ABN is active and GST-registered, held by a family trust trading as D&L Roofing Pty Ltd at the same Mermaid Waters postcode the business lists — that's a clean match, and the trust structure fits their own description of a family business. The Google record is strong too: 4.8 stars from 23 reviews, with no pattern of complaints in the recent ones we read.
The picture from those reviews is remarkably consistent: this is Luke's business, and you deal with Luke. His name comes up 28 times across the 20 most recent reviews — arranging work while a customer was overseas, installing whirlybirds within days of the call, handling full restoration and repaint jobs. The praise clusters around price (7 mentions), professionalism, promptness and communication, which is exactly the mix you want from a small owner-run outfit.
Two honest caveats. First, 23 reviews is a modest sample and Google is the only rating source we could find — no ProductReview presence to cross-check against. Second, their website quotes a BSA licence number (747109), but the BSA was replaced by the QBCC back in 2013, which tells us some of the site copy is dated. We'd ask for their current QBCC licence number and check it on the QBCC register before signing anything — not because we found a problem, but because a 13-year-old regulator name on the site means the licensing claim needs a fresh look.
Reputation across the web New
The same firm, checked across platforms
Verified business details New
Checked against the public ABN register
Source: verified against the official Australian Business Register via ABN Lookup (abr.business.gov.au), including GST registration.
What they're actually known for New
Ranked by what customers mention — not a self-declared list
Who you'll actually deal with
Luke — owner-operator
Luke is unmistakably the person behind this business — he's named 28 times across the 20 most recent Google reviews, and the contact email on the firm's own site is [email protected]. Customers describe dealing with him directly from quote to finished job: one reviewer had him arrange and complete the work while they were travelling, another had whirlybirds installed within a few days of first contact.
The firm describes itself as a family business serving Brisbane and the Gold Coast since 1996 — that start date is their own claim, and the ABN behind the business (a family trust) dates to 2010. Either way, the practical upshot for a homeowner is the same: this is a small, owner-run operation where the person quoting your job is the person accountable for it.
What clients say
In their own words
Luke did a great job on our roof restoration . Helpful, friendly and a really nice guy. Great price too. Highly recommend. Thanks Luke
We had a great experience with Luke from D & L roofing! He was prompt & clear in communication and he was able to install our whirly birds within a few days! Thanks Luke!
Luke and his team are professional. It is very easy to communicate with Luke. He arranged the work when I travel. It looks like a new home when I am back home.
Reviewers consistently praise Luke's direct communication, quick turnaround and fair pricing, with restoration and repaint jobs drawing the most detailed compliments.
Best for
- Tile roof restoration and repainting — the firm's stated specialty and the job type reviewers praise most
- Homeowners who want to deal directly with the owner rather than a sales rep or rotating crews
- Quick, well-priced smaller jobs like whirlybird or skylight installs and general repairs
Less suited for
- Large commercial projects or new metal roof installations — nothing in the reviews or their service list covers this ground
- Anyone needing weekend or after-hours scheduling — the firm lists 7am–4pm, Monday to Friday
- Homeowners who want a firm with reviews corroborated across multiple platforms — Google is the only source here
Before you commit
Five questions worth asking
- Your website quotes BSA licence 747109, but the BSA became the QBCC in 2013 — what's your current QBCC licence number so I can check it on the register?
- The 10-year guarantee on restorations and re-pointing — exactly what does it cover, and can I get it in writing with the quote?
- Will Luke be on-site for the job himself, or supervising a crew — and who do I call if something needs fixing afterwards?
- Which coating system and paint brand do you use for roof repainting, and how many coats are included in the quote?
- You advertise both Brisbane and Gold Coast — do you regularly service my suburb, and does travel affect the price or scheduling?
Bottom line
A small, owner-run tile-roof outfit with a genuinely strong Google record and verified business registration — ask for the current QBCC licence number and get the 10-year guarantee in writing, and this looks like a safe pick for restoration or repairs on the Gold Coast.
Assessed by the editorial team at AustralianRoofers.com from public Google Business Profile data, the firm's own website, and the ABN register. Not a paid placement.
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