Westcoat Roofing Perth
Trading name of WESTCOAT ROOFING PTY LTD (business name: Westcoat) · Perth, WA
AustralianRoofers Trust Score New
How it's calculated: a transparent, evidence-weighted score — identity & longevity from the public ABN register, reputation from verified Google reviews, and consistency from cross-checking independent platforms. Grades are proportional to the evidence. Where we search the register and can't confirm a business, the identity check scores zero rather than being quietly left out — so a firm we couldn't verify never outranks one we could. Longevity stays unscored in that case, because without a registration date there's nothing to measure.
Our honest take
Westcoat is one of the bigger residential roofing operations in Perth — by their own account a family-owned business servicing over 1,000 homes a year, with a proper office team (director, operations manager, sales, reception) rather than one bloke and a ute. The paperwork mostly checks out: Westcoat Roofing Pty Ltd is active and GST-registered in WA. The one wrinkle is that the company was only incorporated in February 2024, while the site claims 25+ years of service — most likely a restructure of an older business, but we can only verify the entity that exists now, and it's two years old.
The review base is genuinely impressive: 4.6 from 284 on Google, and the recent reviews we read praise exactly what you'd hope from a scaled operation — clear communication (the single most-mentioned theme), before-and-after photo documentation from quote to completion, competitive pricing, and crews that turn up when they say they will. One reviewer noted that of eight companies she contacted, Westcoat was the only one that responded and quoted.
But 4.6 isn't 5.0, and the misses are worth reading. Among the 20 most-recent reviews we pulled, three were 1-star: a tile-replacement job where the new tiles came in a different colour and staff pointed to the contract rather than fixing it; repeated scheduling no-shows and booking mix-ups; and a post-job electrical fault that a customer says took four calls over ten days without resolution. The pattern we'd draw: the sales and quoting experience is consistently smooth, but when something goes wrong after the crew leaves, some customers have had to fight to get it resolved. Ask up front who owns a problem if one appears.
Reputation across the web New
The same firm, checked across platforms
Verified business details New
Checked against the public ABN register
Source: verified against the official Australian Business Register via ABN Lookup (abr.business.gov.au), including GST registration.
What they're actually known for New
Ranked by what customers mention — not a self-declared list
Who you'll actually deal with
Aaron Jenkins — director, with a named office team
Westcoat's about page names a four-person leadership team: Aaron Jenkins as director, Mikaela Jenkins as operations manager — the shared surname fits the firm's family-owned description — plus Stephen Walker in sales and Shelley on reception. That's the firm's own page, but the names hold up in the wild: Aaron appears in several recent Google reviews as the person quoting and outlining jobs, and reviewers thank Shelley and the office team by name.
It cuts both ways, as named teams do. The same Shelley thanked in a five-star review is the person a one-star reviewer says fielded four unresolved calls about an electrical fault. We read that less as a judgement on any individual and more as what a 1,000-homes-a-year operation looks like: a real office you can actually reach — which most one-man bands don't offer — but also more moving parts, and occasionally a dropped thread between the office and the roof.
What clients say
In their own words
Very competitive and reasonable price. Great communication. Customer needs heard and responded. Will use them again.
Professional company from start to finish. Exceptional job done on the roof and all work was well communicated and done on time. Highly recommend
Excellent service, great communication throughout the process, if there were any issues, was resolved quickly, we really liked the the pictures of what was going to happen, from start to completion. Will recommend this company to my friends, Westcoat was recommended to me by a friend
Reviewers consistently praise the communication — quotes explained clearly, photo documentation from start to finish, and crews that arrive on schedule — with the recurring criticism being follow-up when something goes wrong afterwards.
Best for
- Homeowners who want a full-service outfit — repairs, re-roofing, gutters and downpipes handled by one company with a reachable office
- People who value process: written quotes, photo documentation of the work, and SMS scheduling
- Combined roof-and-gutter jobs, which fewer Perth roofers handle as a core service
Less suited for
- Anyone who wants the owner personally on their roof every day — this is a scaled operation with multiple crews, not an owner-operator
- Customers who'd struggle with a scheduling hiccup — a minority of recent reviewers report no-shows and booking mix-ups
- Jobs where exact material matching matters intensely to you — one recent reviewer received replacement tiles in a different colour and was pointed to the contract; nail down specifics in writing first
Before you commit
Five questions worth asking
- Your website mentions warranties of at least 10 years — can you put the exact warranty terms for my job in the written quote?
- If a problem shows up after the crew leaves — like the electrical fault one recent reviewer described — who owns it, and what's your turnaround commitment for coming back?
- For tile replacements, will the new tiles match my existing colour exactly, and can that be specified in the contract rather than a 'closest available' clause?
- The company was incorporated in February 2024 — what's the story of the business before that, and does my warranty sit with the current Pty Ltd?
- Who will actually be on my roof, and will I get the before/during/after photos other reviewers mention?
Bottom line
A big, well-organised operation with a huge review base and communication most tradies can't match — but the recent 1-star reviews about colour mismatches and post-job follow-up are worth taking seriously. Get the details in writing and ask who fixes problems after handover, and you're likely to have the experience the other 260-odd reviewers describe.
Assessed by the editorial team at AustralianRoofers.com from public Google Business Profile data, the firm's own website, and the ABN register. Not a paid placement.
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