Empire Roofing Repairs and Restoration
Trading name of AAA EMPIRE ROOFING PTY LTD · Sydney, NSW
AustralianRoofers Trust Score New
How it's calculated: a transparent, evidence-weighted score — identity & longevity from the public ABN register, reputation from verified Google reviews, and consistency from cross-checking independent platforms. Grades are proportional to the evidence. Where we search the register and can't confirm a business, the identity check scores zero rather than being quietly left out — so a firm we couldn't verify never outranks one we could. Longevity stays unscored in that case, because without a registration date there's nothing to measure.
Our honest take
On the evidence, Empire Roofing Repairs and Restoration is one of the more reassuring Sydney roofers we've reviewed. The headline number — 4.9 stars from 188 Google reviews — is backed by a rating distribution that's unusually clean: 182 five-star reviews, three four-star, and just three one-star. That's not a firm gaming a handful of reviews; it's a large, consistent body of feedback all pointing the same way. And it's verifiable: the firm publishes an ABN on its own site, and when we checked, that ABN resolves on the Australian Business Register to AAA Empire Roofing Pty Ltd, an active company registered in the firm's own postcode.
The reviews describe a repeatable pattern rather than a few lucky jobs. Customers consistently mention the owner (reviewers call him Nassa or Nasser) coming out personally to quote, explaining what needs doing, giving up-front pricing — then a crew that turns up on time, works efficiently and cleans up after itself. Several reviews specifically report roofs that held up through later storms and hail, which is the kind of outcome-based praise we rate far above generic 'great job' comments. One reviewer noted the firm used a drone to show them the actual roof condition before and after — and the owner confirmed in his reply that's a deliberate way to keep quoting transparent.
The honest caveats are about scale and scope, not competence. This is essentially an owner-led operation — the same one or two names appear across the reviews — so availability depends heavily on one person's calendar, and it reads as a book-ahead restoration and repair business rather than a 24/7 emergency call-out. The firm also draws a clear line around what it does: one negative review came from an enquiry involving carpentry to a water-damaged eave, which the owner declined as outside roofing scope. And the second-source picture is thin (a 5.0 ProductReview listing, but only four reviews), so the strength of the case still rests mostly on the Google record.
Reputation across the web New
The same firm, checked across platforms
⚑ A note on the '30+ years' claim
The website markets '30+ years of experience' and 'Established 1999', but the verified company entity on the Australian Business Register (AAA Empire Roofing Pty Ltd) was only registered in May 2014, and other third-party directories describe the business as around ten years old. The longer figure may reflect the owner's personal trade history rather than the company's life — we can't verify the 1999 date from public records, so treat the '30 years' figure as a firm self-claim rather than something independently confirmed.
Verified business details New
Checked against the public ABN register
Source: verified against the official Australian Business Register via ABN Lookup (abr.business.gov.au), including GST registration.
What they're actually known for New
Ranked by what customers mention — not a self-declared list
Who you'll actually deal with
Nassa (Nasser) — owner-operator
This is an owner-led business. The same principal is named across the reviews — spelled 'Nassa' in most and 'Nasser' in others, referred to directly by multiple customers as 'the owner' — and he personally handles quoting, site visits and communication. Reviewers repeatedly credit him by name for explaining the work, giving up-front pricing and staying responsive, and he replies to reviews himself on the Google profile. When people describe 'the team', it's his crew working under him.
One review also named a crew member, Ali, praised for going above and beyond on a restoration and pressure-washing a driveway unprompted. Beyond that single mention the individual team members aren't identified in public sources, and the firm's own website doesn't list named staff, so this is best understood as a single owner-operator plus an unnamed crew rather than a large multi-team company. The practical upshot: you'll likely deal with the owner directly, which the reviews treat as a strength — but it also means the business runs on one person's availability.
What clients say
In their own words
Excellent work. Very professional and efficient. Did exactly what was required and left property as found. Would highly recommend
It was a pleasure dealing with Nassa and his professional team. They provided honest guidance, and up front pricing. Nassa was able to work with our schedule and book us in when it suited us. On the day, the team were prompt, arrived on time, and did a great job. Our roof looks fantastic.
Nasser and team replaced our laundry roof ( flat white roof ). He was able to work with our budget and fit the small job in his calendar with in the month. His team removed rubbish and cleaned up after themselves. Roof did not leak in the recent thunder and hail storm.
Recurring themes are transparent up-front pricing, on-time and tidy crews, and roofs that held up through later storms — with the owner's personal responsiveness singled out most often.
Best for
- Homeowners wanting a scheduled roof restoration, re-point/re-bed, or full re-roof (tile or metal) from a firm that quotes transparently and cleans up after itself
- People who value dealing directly with the owner, getting the work explained up front, and seeing before/after evidence (the owner uses a drone to show the roof condition)
- Buyers who want a verifiable, established local business — the ABN checks out and the review record is large and consistent
Less suited for
- Anyone needing a genuine 24/7 emergency call-out — this reads as a book-ahead repair/restoration business, not an around-the-clock emergency service
- Jobs that cross into carpentry or non-roofing trades (e.g. rebuilding a water-damaged eave), which the owner has openly declined as outside his scope
- Buyers who want a deep pool of independent second-source reviews before committing — the non-Google footprint (e.g. ProductReview) is small
Before you commit
Five questions worth asking
- Roughly when could you fit my job in, given it's largely booked around your own calendar as the owner?
- Will you personally quote and be on site, or does a crew run the job — and who's my main point of contact if issues come up?
- The site mentions being fully licensed and insured with $20M public liability — can you share the NSW roofing licence details and a certificate of currency for my records?
- My problem also involves [eave / gutter / carpentry / plumbing] — is that within your scope, or will I need a separate trade for that part?
- What workmanship guarantee do you provide in writing, and how does it work if a repaired area leaks again after a storm?
Bottom line
For a scheduled restoration, re-roof or leak repair, we'd call Empire a low-risk pick — well-reviewed, verifiable and owner-led. Just go in expecting a book-ahead job with the owner personally, not a 24/7 emergency crew, and treat the '30-year' marketing as a self-claim rather than a verified figure.
Assessed by the editorial team at AustralianRoofers.com from public Google Business Profile data, ProductReview.com.au, the firm's own website, and the ABN register. Not a paid placement.
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