All City Roofing And Repairs
Trading name of All City Roofing And Repairs Sydney Pty Ltd · Sydney, NSW
AustralianRoofers Trust Score New
How it's calculated: a transparent, evidence-weighted score — identity & longevity from the public ABN register, reputation from verified Google reviews, and consistency from cross-checking independent platforms. Grades are proportional to the evidence. Where we search the register and can't confirm a business, the identity check scores zero rather than being quietly left out — so a firm we couldn't verify never outranks one we could. Longevity stays unscored in that case, because without a registration date there's nothing to measure.
Our honest take
On the headline numbers, All City Roofing And Repairs looks solid: 4.8 stars across 36 Google reviews, and when we read them the praise clusters tightly around real roofing work — leak repairs, valley and flashing, chimney work, and guttering — rather than vague good vibes. The words that keep coming up are 'professional', 'prompt', 'efficient' and 'recommend', and several reviewers describe specific, believable jobs (a full roof decking and repair, a leak fixed at a reasonable price). Taken at face value, that's a capable, repair-focused Sydney roofer — and we confirmed the business is a verifiable one, registered as All City Roofing And Repairs Sydney Pty Ltd (ABN 31 677 197 278) in Chatswood.
But we'd honestly tell you this is a firm where you have to read past the star rating. Two of the reviews in our sample are serious, specific and consistent with each other — not the usual one-off gripes. One customer says that after a final payment of $18,000 in mid-2024 they got no response for ten weeks across phone, WhatsApp, email and messaging, and simply could not get a formal invoice or job summary. A second, separate reviewer independently reports being unable to reach the principal ('Karl') for a detailed report and proper invoice, calling both mobile and office numbers with no answer. A third describes waiting a whole morning for a quote that never turned up. That's three different people, on different dates, all pointing at the same weak spot: post-payment communication and paperwork.
So our honest read is a genuinely capable repair crew with a real, documented soft edge on billing and follow-through — and two things we found on the register add to that: the company is only about two years old as a registered entity, and it's not currently listed as GST-registered, which for jobs running into the thousands is worth clarifying up front. For a straightforward, well-scoped repair where you agree the price and paperwork in writing before work starts, the reviews suggest you'll do fine. For a big job, get the ABN on the quote, insist on a proper tax invoice on completion, and don't hand over the final instalment until that invoice is in your hand.
Reputation across the web New
The same firm, checked across platforms
⚑ Read the reviews carefully — and note one is about a different company
Two independent reviewers report the same problem: after payment they couldn't get a proper invoice or any response from the firm (one for a $18,000 job, unreachable for ten weeks across phone, WhatsApp and email). Separately, several of the 5-star reviews follow a near-identical template ('valley, chimney, leak, and gutter repairs in [suburb]... Highly recommend for [three nearby suburbs]!'), which can inflate a rating without much substance. And one 5-star review in the underlying data actually praises 'Bluesky Roofing and Property Maintenance', a different company entirely — it appears to be mis-attributed and shouldn't be read as evidence about this firm. None of this means the roofing work is bad — the repair praise looks real — but it's a firm where getting the price, scope and invoicing agreed in writing before you pay matters more than usual.
Verified business details New
Checked against the public ABN register
Source: verified against the official Australian Business Register via ABN Lookup (abr.business.gov.au), including GST registration.
What they're actually known for New
Ranked by what customers mention — not a self-declared list
Who you'll actually deal with
Karl — the named principal
The one person named consistently across the reviews is 'Karl' — mentioned five times as the main contact who quotes and runs the jobs ('Karl and his team were prompt, efficient, and did great work'). That points to an owner-operator or lead-tradesman model where Karl is effectively the face and the accountability of the business. The registered entity is a company (All City Roofing And Repairs Sydney Pty Ltd), not a sole trader, but reviewers deal with Karl personally rather than an office.
That single-point-of-contact structure is a double-edged thing, and the reviews show both edges. When Karl is engaged, customers report prompt, professional work. But the two most serious complaints — no invoice, no callback for weeks after payment — are also about not being able to reach Karl, which is the classic risk of a business that runs through one person. It's a reason to keep your own written record of the scope, price and agreed invoice, rather than relying on chasing one phone number after the job.
What clients say
In their own words
The team was extremely efficient and did an amazing job at repairing my leak! The communication was great and the prices are very reasonable. would definitely recommend!
All City Roofing and Repairs Sydney provided exceptional service for my valley, chimney, leak, and gutter repairs in Hurstville. The team was prompt and professional. Highly recommend for Kogarah, Bexley, and Carlton!
Fantastic work by All City Roofing and Repairs Sydney on my valley, chimney, leak, and gutter repairs in Leichhardt. The team was prompt and thorough. Highly recommend for Annandale, Petersham, and Stanmore!
The genuine repair reviews recur on the same themes — prompt attendance, efficient leak/valley/gutter work, clear communication during the job and reasonable pricing — while a separate cluster of reviews flags poor post-payment contact and missing invoices.
Best for
- Homeowners needing a defined roof repair — leaks, valleys, flashings, chimney or gutter work — where the crew's most-praised competencies actually sit.
- People comfortable dealing with a named, hands-on operator ('Karl') rather than a large company with an office and account team.
- Anyone who will agree the scope and price in writing up front and hold the final payment until they have a proper tax invoice — which the reviews suggest is exactly how to get a good outcome here.
Less suited for
- Buyers who need airtight, prompt paperwork and post-job support — multiple reviewers specifically report struggling to get an invoice or any response after paying.
- Large-value jobs where you can't afford to chase for a formal invoice — given the $18,000 no-invoice complaint and that the company is not currently listed as GST-registered, insist on tax-invoice terms before committing.
- Homeowners who want a second, independent consumer-review source before hiring — the rating rests on Google alone, and some of those reviews are near-identical templates.
Before you commit
Five questions worth asking
- Can you confirm the quote and final tax invoice will be issued under ABN 31 677 197 278 (All City Roofing And Repairs Sydney Pty Ltd), and that I'll receive that invoice on completion before the final payment?
- Are you registered for GST, and if not, how is the price structured — I want the full scope and total in writing before any work starts.
- Who is my point of contact if I can't reach Karl during or after the job, and what's your normal response time for follow-up questions and reports?
- For my specific problem (leak / valley / chimney / gutter), what exactly are you repairing or replacing, and what workmanship guarantee do you provide in writing?
- Are you and your crew covered by current public liability insurance, and can you show me the certificate before you start?
Bottom line
From what we found, this is a capable, repair-focused Sydney roofer with a verifiable Chatswood company (ABN 31 677 197 278) and strong praise for leak, valley, chimney and gutter work — but there's a real, documented weak spot on post-payment invoicing and contactability. Agree the price and paperwork in writing, and don't release the final payment until you're holding a proper tax invoice.
Assessed by the editorial team at AustralianRoofers.com from public Google Business Profile data, the firm's own website, and the ABN register. Not a paid placement.
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