Cloud9 Roofing & Guttering
Trading name of CLOUD9 ROOFING AND GUTTERING PTY LTD · Sydney, NSW
AustralianRoofers Trust Score New
How it's calculated: a transparent, evidence-weighted score — identity & longevity from the public ABN register, reputation from verified Google reviews, and consistency from cross-checking independent platforms. Grades are proportional to the evidence. Where we search the register and can't confirm a business, the identity check scores zero rather than being quietly left out — so a firm we couldn't verify never outranks one we could. Longevity stays unscored in that case, because without a registration date there's nothing to measure.
Our honest take
Of the Northern Beaches roofers we've reviewed, Cloud9 Roofing & Guttering is one of the more reassuring to check on paper. Its 4.9 average from 211 Google reviews is high, and it's backed by a clean company record: CLOUD9 ROOFING AND GUTTERING PTY LTD has been an active registered company on the Australian Business Register since August 2018 — roughly seven years — and holds GST registration plus separate business names for its painting, restoration and skylight lines. A strong review score sitting on top of a verifiable, established legal entity is exactly the baseline we want to see before pointing anyone at a trade.
And the reviews aren't just numerous — they're unusually consistent. Across the 20 most recent we read, every one is five stars, and the same handful of themes keep recurring: fast quoting and turnaround (one homeowner had a full quote and completed job within 24 hours), leaks correctly diagnosed and fixed, and — the single most-repeated point — a clean, tidy, respectful worksite. 'Clean' and 'tidy' between them are the top praise words by a clear margin, which means a lot if you're nervous about having tradies on your property. The work described spans genuine repair-and-restore competence: leak detection, roof painting and restoration, re-roofing, guttering, fascia boards and skylight installation and cleaning.
The honest limitations are about scale and evidence rather than quality. This reads as an owner-led local outfit working the Northern Beaches and nearby Sydney, not a large multi-crew operator with 24/7 emergency dispatch — the listed after-hours availability and quote-first pattern suit planned work more than a 2am storm callout. And when we went looking for a second substantial third-party rating, we came up short: no ProductReview.com.au or comparable independent listing to cross-check Google against, so you're effectively trusting one review platform, however strong that score is. Neither is a red flag; both are worth pricing in.
Reputation across the web New
The same firm, checked across platforms
Verified business details New
Checked against the public ABN register
Source: verified against the official Australian Business Register via ABN Lookup (abr.business.gov.au), including GST registration.
What they're actually known for New
Ranked by what customers mention — not a self-declared list
Who you'll actually deal with
Tommy Alsop — founder, with Tim front-of-house on jobs
On their own About page the firm says it was founded by Tommy Alsop, an experienced roofer who they say has worked across Australia, New Zealand and the UK over roughly 15 years, and that the business is built around a professional, technically-skilled and environmentally-conscious approach. Tommy is named directly in several reviews (for example on a full roof replacement and a new roof), so the principal is a real, visible person rather than a faceless brand — a good sign for accountability.
The name that comes up most often in reviews, though, is Tim (also written 'Timmy') — credited repeatedly for leak repairs, painting and general workmanship and for taking visible pride in the finish. Other crew are named too (Billy on skylights; Moran, Isaac and Ferene on a cleaning job), which points to a small hands-on team rather than a solo operator. We haven't independently confirmed each person's exact role, so treat these as the people customers actually dealt with on site rather than a formal org chart.
What clients say
In their own words
Tim did an amazing job on our roof leak - locating the issue quickly and did the work immediately. So impressed by the professionalism and work. Highly recommended.
Immediate response to my request with comprehensive quote. Job was scheduled and complete within 24hrs of my request. Fantastic service ethic and a quality job. Well done team.
Fantastic paint job - it looks amazing and the team was so nice, cleaned up afterwards and we're so happy.
Recurring themes are a clean and tidy worksite, fast quoting and turnaround, correctly diagnosed leaks, and a quality finish people are happy to recommend.
Best for
- Northern Beaches and nearby Sydney homeowners wanting a repair, restoration, repaint or re-roof from an established, company-registered local firm
- Leak diagnosis and fixes — reviewers repeatedly credit the team, and Tim in particular, with finding the source quickly and fixing it properly
- Anyone who cares about a tidy, respectful worksite and clear communication, which are the two things reviewers mention most
Less suited for
- Middle-of-the-night storm emergencies — the pattern here is quote-first, scheduled work, not round-the-clock rapid dispatch
- Buyers who want a second independent rating to lean on — we found no ProductReview or comparable listing, so it's effectively one platform
- Large commercial or strata jobs needing multiple crews at once — this reads as a small owner-led residential team
Before you commit
Five questions worth asking
- Will Tommy or Tim be running my job on site, and who is my day-to-day contact if a question comes up?
- Your ABN lists Cloud9 for roofing, painting, restoration and skylights — which of those are done by your own crew versus subcontracted?
- What written warranty do you provide on workmanship, and separately on any materials or roof paint used?
- Are you licensed and insured for this specific job, and can you show current public liability cover before work starts?
- For a leak, do you charge a call-out or diagnostic fee, and is it credited against the repair if I go ahead?
Bottom line
A well-established, company-registered Northern Beaches roofer with a Google record that genuinely holds up — we'd put it straight on the shortlist for planned repair, restoration and re-roofing work; just don't call them for a 2am emergency, and get licensing, insurance and warranty confirmed in writing given the single review source.
Assessed by the editorial team at AustralianRoofers.com from public Google Business Profile data, the firm's own website, and the ABN register. Not a paid placement.
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