Ian's Inner West Roofing 🏠
Trading name of THE TRUSTEE FOR SILVA FAMILY TRUST T/A IAN'S ROOFING · Sydney, NSW
AustralianRoofers Trust Score New
How it's calculated: a transparent, evidence-weighted score — identity & longevity from the public ABN register, reputation from verified Google reviews, and consistency from cross-checking independent platforms. Grades are proportional to the evidence. Where we search the register and can't confirm a business, the identity check scores zero rather than being quietly left out — so a firm we couldn't verify never outranks one we could. Longevity stays unscored in that case, because without a registration date there's nothing to measure.
Our honest take
Ian's Inner West Roofing sits at a strong 4.7 across 97 Google reviews, and when we looked at the shape of that record it's genuinely reassuring: 89 five-star reviews against a small tail of six one-star and one two-star. What stood out to us is the kind of work people praise — this is a repair-and-diagnosis firm at heart, not a restoration-and-repaint outfit. Reviewers keep crediting the team with fixing leaks other roofers couldn't, replacing skylights, closing possum entry points, and re-engineering water flow on tricky roofs. Several even describe the fix being 'road-tested' by the next heavy rain and holding up — exactly what you want to hear from a leak specialist.
This is also a genuine, verifiable local operator. Public records confirm it trades as 'Ian's Roofing' under an active NSW family trust (the Silva Family Trust) based in Mascot since 2018 — and the trust name checks out against the reviews, where office manager Maria Silva handles enquiries. The firm's own site says its tradesmen have 30-plus years' experience and that it works across tile, metal, slate, copper and zinc, including heritage re-roofing. We'd treat the experience and material-breadth claims as the firm's own word, but the slate and copper skill is echoed in the reviews, and that's a real point of difference — good slate roofers in Sydney are genuinely hard to find.
The honest limitations come down to scale and scheduling. It's a small owner-led operation where Ian personally quotes and often visits jobs after hours; the flip side — flagged in the firm's own testimonials and in Google's review tags ('wait time') — is that scheduling can slip, especially in wet weather. The rating isn't a flawless 5.0 either: a handful of one-star reviews exist, and while we couldn't read their detail in our dataset, it's worth glancing at them yourself before you call. And the second independent source is thin — the ProductReview listing is real but carries only one review.
Reputation across the web New
The same firm, checked across platforms
Verified business details New
Checked against the public ABN register
Source: verified against the official Australian Business Register via ABN Lookup (abr.business.gov.au), including GST registration.
What they're actually known for New
Ranked by what customers mention — not a self-declared list
Who you'll actually deal with
Ian — owner-operator, with a named office team
This is an owner-led business built around Ian, who reviewers consistently name as the person who inspects, quotes and stands behind the work — often visiting personally, sometimes after hours or at night, to check a job is right. The registered entity is the Silva Family Trust trading as Ian's Roofing, so it's effectively a family business. Unusually for a small trades firm, there's a visible and repeatedly-praised back office: reviewers name Maria (Silva), Maddi, Jolie and Lee for handling communication and keeping customers updated, which is a big part of why 'communication' recurs so often in the positive reviews.
On the tools, individual tradesmen are occasionally named too — Shawn and Mark come up for skylight work — suggesting a stable crew rather than rotating subcontractors. Because Ian is hands-on across quoting and job-running, you get strong accountability and a single clear point of contact, but the trade-off is capacity: a busy small team means lead times can extend, particularly during wet spells.
What clients say
In their own words
Absolutely fantastic job,fixed the leaking roof where others failed, roofers were very professional and left the place spotless when they left.Highly recommended.
I had a large polycarbonate skylight replaced with some added carpentry to improve the aesthetics. Ian was very knowledgeable and came up with solutions that greatly improved the appearance while ensuring it was leak proof. The team did a very professional job. I would definitely recommend.
The team from Ian's Inner West Roofing fixed two of our gutters that needed repairing. They did a great job and I would not hesitate to hire them again if needed. Will also be recommending to family and friends. Thanks again for the great job fixing our gutters. No more stressing when it rains!
Recurring themes are solving stubborn leaks that other roofers couldn't, tidy and respectful crews, strong office communication (Maria, Maddi, Jolie), quality skylight and specialist work, and an owner (Ian) who personally checks jobs — offset by occasional weather-driven scheduling delays.
Best for
- Stubborn or previously-failed roof leaks, and diagnostic repair jobs where the cause isn't obvious — reviewers repeatedly credit the team with fixes others couldn't manage
- Skylight replacement, slate/copper/heritage roof repairs, and inner-west and eastern-suburbs homes needing specialist rather than volume work
- Homeowners who value strong communication and a hands-on owner, and who are happy to take on smaller jobs (gutters, possum-proofing, tile repairs) many larger firms decline
Less suited for
- Homeowners wanting a straight roof restoration and repaint — the core here is repair and diagnosis, not cosmetic restoration
- Anyone on a tight, weather-independent deadline — the firm's own testimonials and Google's tags flag occasional scheduling delays, especially in wet weather
- Buyers who want a substantial second independent rating — the ProductReview listing exists but has only one review
Before you commit
Five questions worth asking
- For my leak, will you diagnose the actual cause before quoting, and does the repair come with a written warranty if it recurs after the next heavy rain?
- Can I confirm the ABN 44 200 133 003 (Ian's Roofing / Silva Family Trust) is the entity I'm contracting, and that you hold a current NSW roofing licence?
- You quote for tile, metal, slate and copper — which of your tradesmen will do my specific roof type, and what's their experience with it?
- Given weather can affect scheduling, what's your realistic start window, and will you secure my roof temporarily if a storm hits before the full job?
- Will the quote be fixed-price after Ian's inspection, and will you provide before/after photos of the completed work as reviewers describe?
Bottom line
From what we found, this is a dependable, verifiable, owner-led inner-west firm that's genuinely strong on leaks, skylights and specialist slate/copper repairs, with an office team customers rave about — just allow for the odd weather-driven scheduling delay, and remember it's a repair specialist, not a restoration outfit.
Assessed by the editorial team at AustralianRoofers.com from public Google Business Profile data, ProductReview.com.au, the firm's own website, and the ABN register. Not a paid placement.
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