Ivy Roofing
Trading name of IVY ROOFING SPECIALISTS PTY LIMITED · Sydney, NSW
AustralianRoofers Trust Score New
How it's calculated: a transparent, evidence-weighted score — identity & longevity from the public ABN register, reputation from verified Google reviews, and consistency from cross-checking independent platforms. Grades are proportional to the evidence. Where we search the register and can't confirm a business, the identity check scores zero rather than being quietly left out — so a firm we couldn't verify never outranks one we could. Longevity stays unscored in that case, because without a registration date there's nothing to measure.
Our honest take
Ivy Roofing (trading as Ivy Roofing Specialists Pty Limited, ABN 60 644 106 365) is one of the more solid roofers we've reviewed in Sydney's north-west. It carries a 4.8 from 159 Google reviews, and when we dug into the distribution it held up genuinely well — 147 of those 159 are five-star, with only six one- or two-star reviews — so the headline number isn't being propped up by a thin sample. The company is ABN-verified and GST-registered in NSW since September 2020, and its own site lists an HIA number (1311978) and a Roof Tiler/Plumber licence (374716C) — exactly the paperwork you'd want a Sydney roofer to hold.
What comes through most consistently in the reviews is process discipline rather than heroics. Homeowners describe a proper on-roof inspection at quote stage, a written scope of works, text-message updates before and on the day, tidy clean-up, and clear explanations in 'plain English'. Several reviewers who'd been burned by other trades — leaks that earlier operators couldn't diagnose — credit Ivy with actually finding and fixing the root cause and standing behind a guarantee. If you've got a stubborn leak, that pattern (diagnose properly, document with photos and videos, honour the guarantee) is the single most valuable thing we found here.
The honest caveats are price, pace and scope. Multiple reviewers volunteer that Ivy is 'not the cheapest' and that jobs can take a few weeks per stage because the firm is busy — both framed as worth it, but they're real trade-offs if you're chasing the lowest quote or need something done tomorrow. The firm markets 24-hour emergency repairs, yet the review evidence and its listed 8am–5pm weekday hours read to us like a quote-first, scheduled-works operation rather than a true middle-of-the-night call-out service. And with only one meaningful review source (Google), there's no independent second dataset to triangulate against.
Reputation across the web New
The same firm, checked across platforms
Verified business details New
Checked against the public ABN register
Source: verified against the official Australian Business Register via ABN Lookup (abr.business.gov.au), including GST registration.
What they're actually known for New
Ranked by what customers mention — not a self-declared list
Who you'll actually deal with
Michael — apparent principal, with a named office and trade team
The firm presents itself at team level — its About page says it was 'founded by a passionate tradesman' but doesn't name him — so we're inferring the leadership from the reviews rather than the website. In them, a 'Michael' recurs as the person who steps in when something needs resolving: one homeowner emailed Michael at night over a workmanship concern and had a call back by 8:30 the next morning, and another credits 'Michael and his team' with fixing a leak two other companies had walked away from and honouring the guarantee. That's the clearest signal of who's accountable, though we can't confirm a surname or exact title, so treat 'principal' as our reading of the evidence, not a stated fact.
Around him the reviews name a consistent supporting cast: Deb/Debbie handles bookings and office communication (named repeatedly and warmly), while assessors and tradespeople — Alex, Gavin, David, Chris, Jay, Jackson, Noah and others — turn up by name across different jobs. The firm's own claim that it employs all staff full-time is consistent with this: you tend to see the same names doing quoting, booking and on-site work, which is a good sign for accountability even though no individual (beyond Michael) dominates enough to build a personal profile around.
What clients say
In their own words
Ivy replied to my email promptly. Alex (accessor)was professional and prompt. He explained to me what damage was on my roof and causing water leak. He advised me what would be required to be completed to fully repair it. A very professional employee for your company. Wendy from Blacktown NSW
Impressed with Ivy Roofing Specialists. Professional & courteous from quote with Gavin, booking with Deb and completion of repairs by David. Great job thank you Baulkham Hills
I have used Ivy Roofing several times. They are quick to respond, do an excellent job and explain all the steps in the process. Chris came to Lalor Park yesterday on time and was helpful and professional. Highly recommend.
Recurring themes: thorough on-roof inspections and clear plain-English explanations, proactive text-message communication, tidy clean-up, and a willingness to properly diagnose and guarantee leaks that other roofers couldn't fix — offset by an openly acknowledged 'not the cheapest' and 'you may wait a few weeks' reputation.
Best for
- Homeowners with a stubborn or misdiagnosed leak who want a proper inspection and a guaranteed fix rather than a quick patch
- Strata, commercial and residential clients in Sydney's Hills District and north-west who value documented scopes, photo/video evidence and reliable communication
- People planning tile, Colorbond/metal, guttering, flashing or pergola/skylight work who are willing to pay a bit more for a tidy, well-organised job
Less suited for
- Bargain-hunters chasing the lowest quote — reviewers themselves say Ivy 'isn't the cheapest'
- Anyone needing a genuinely immediate, same-day or overnight emergency call-out; despite the 24-hour marketing, the evidence points to scheduled, quote-first works with multi-week lead times when busy
- Buyers who want an independent second review source to validate the rating, since coverage here is essentially Google-only
Before you commit
Five questions worth asking
- Can you put the guarantee in writing — what exactly does it cover, for how long, and what's excluded?
- Given your site lists 24-hour emergency repairs but standard 8am–5pm weekday hours, what's a realistic response and start time for my job right now?
- Will the person who quotes actually go up on the roof and give me a written scope of works with the specific materials listed?
- Are the tradespeople who'll do the work your own full-time employees, and can you confirm your current HIA membership and roof tiler/plumber licence details?
- Will you provide before-and-after photos or video of the completed work, as several of your reviewers describe?
Bottom line
A well-run, ABN-verified Sydney roofer with a deep, genuinely five-star-skewed review record — at its best diagnosing and guaranteeing leaks and delivering organised, well-communicated planned work. Just go in expecting mid-to-upper pricing, possible multi-week lead times, and Google as the only review source to lean on.
Assessed by the editorial team at AustralianRoofers.com from public Google Business Profile data, the firm's own website, and the ABN register. Not a paid placement.
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