Lucid Plumbing and Roofing
Canberra, ACT
AustralianRoofers Trust Score New
How it's calculated: a transparent, evidence-weighted score — identity & longevity from the public ABN register, reputation from verified Google reviews, and consistency from cross-checking independent platforms. Grades are proportional to the evidence. Where we search the register and can't confirm a business, the identity check scores zero rather than being quietly left out — so a firm we couldn't verify never outranks one we could. Longevity stays unscored in that case, because without a registration date there's nothing to measure.
Our honest take
The verification here is about as tidy as it gets for a young business. The 'Lucid Plumbing and Roofing' business name is registered to Shane's Plumbing & Roofing Solutions Pty Ltd at an ACT 2606 postcode — matching their Phillip address — and the reviews name Shane 28 times across 20 recent reviews. When the company name on the ABN, the name customers keep thanking and the number you'll be calling all point at the same person, accountability is baked in.
The 5.0 from 79 reviews is genuinely impressive, and the themes behind it are the right ones: communication (5 mentions), professionalism (7), reliability and fair pricing (4 each). What stands out to us most is a review describing a thorough inspection that ended with 'no further work required' — a tradie who tells you not to spend money is the kind you keep. Reviewers also mention after-hours responsiveness and quick roof-leak diagnosis, which fits the 24/7 availability the firm claims on its own site.
The honest caveats: this is a young operation — the company was only registered in March 2023, so that perfect score sits on roughly three years of trading, not a decade of weathered roofs. And it's plumbing-first: the roofing jobs in the reviews are leak detection, repairs, valleys and flashing — small-to-medium repair work, not full restorations or re-roofs. There's also no second review platform to cross-check Google against, and the strong Shane-centricity suggests a small operation whose capacity will have natural limits.
Reputation across the web New
The same firm, checked across platforms
Verified business details New
Checked against the public ABN register
Source: verified against the official Australian Business Register via ABN Lookup (abr.business.gov.au), including GST registration.
What they're actually known for New
Ranked by what customers mention — not a self-declared list
Who you'll actually deal with
Shane — owner-operator
This is Shane's business in the most literal sense: the registered company behind the Lucid trading name is Shane's Plumbing & Roofing Solutions Pty Ltd. The firm's own site describes a local, family-run team, and the ABN record confirms an ACT-registered private company dating from March 2023.
The reviews leave no doubt about who does the work — Shane is named 28 times across the recent reviews we mined, usually for responding quickly, explaining the problem and options clearly, and leaving the place tidy. That owner-does-the-work model is a big part of why the communication scores so consistently well; the trade-off is that one person can only be on one roof at a time.
What clients say
In their own words
Shane provided honest advice from a thorough inspection, even though the result was no further work required.
Shane is a very personable and professional tradie. From his quick response after hours and arriving on time, to him quickly diagnosing and resolving the roof leak, I would highly recommend him. I'm pleased to have found a reliable and trustworthy plumber. Thank you Shane.
We had an excellent experience working with Shane. He advised on a couple of plumbing problems, taking time to explain things, discuss options and answer questions. He was efficient and left the place clean and tidy. Would gladly engage Shane again.
The recurring themes are fast responses (including after hours), clear explanations of the problem and options before any work starts, honest advice even when it means no job, and tidy workmanship at a fair price.
Best for
- Roof leaks and the plumbing problems that come with them — one call-out covers both trades, which is genuinely rare
- Anyone who values being talked through the problem and options before committing — communication is the single strongest theme in the reviews
- Urgent or after-hours issues — reviewers confirm quick out-of-hours responses, matching the 24/7 availability the firm claims on its site
Less suited for
- Full roof restorations, repaints or re-roofs — the review history is repair-scale roofing, not big restoration projects
- Large or multi-crew jobs on a deadline — this is a small owner-operated outfit, and Shane can only be in one place at a time
- Homeowners who want a long trading history behind the warranty — the company has only existed since March 2023
Before you commit
Five questions worth asking
- What ACT licences does the business hold for plumbing and for roofing work respectively, and can you show them?
- Will Shane be doing the work himself, or are there other tradespeople on the team — and who's accountable on site?
- Can you show current insurance certificates? (The firm's site says the team is fully qualified and insured — worth sighting the paperwork given the business is young.)
- For a roof leak: is this a repair you can warranty, or a symptom of something bigger — and where does your roofing work cap out in scale?
- What warranty do you offer on repairs, and can I have the terms in writing?
Bottom line
A verified, owner-operated plumber-roofer with a perfect 5.0 across 79 reviews and a paper trail that matches the person doing the work — hard to argue with for leaks and repairs. Just know it's a young, small operation best suited to repair-scale roofing, not major restorations.
Assessed by the editorial team at AustralianRoofers.com from public Google Business Profile data, the firm's own website, and the ABN register. Not a paid placement.
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