Highton Roof Restoration - Roofing Service
Trading name of HIGHTON ROOF RESTORATION · Geelong, VIC
AustralianRoofers Trust Score New
How it's calculated: a transparent, evidence-weighted score — identity & longevity from the public ABN register, reputation from verified Google reviews, and consistency from cross-checking independent platforms. Grades are proportional to the evidence. Where we search the register and can't confirm a business, the identity check scores zero rather than being quietly left out — so a firm we couldn't verify never outranks one we could. Longevity stays unscored in that case, because without a registration date there's nothing to measure.
Our honest take
Highton Roof Restoration is about as literal a name as you'll find: it's Patrick Cassidy, a sole trader registered in Highton since July 2011, restoring roofs around Geelong — usually with Leanne working alongside him. The ABN checks out cleanly, his own site says he's spent over 15 years in the roofing industry, and the reviews back the core offer: older tile roofs repointed, cleaned and repainted until, in more than one customer's words, they look brand new.
The 4.2 Google rating deserves unpacking, because the work itself scores better than the number suggests. The five-star reviews are specific and consistent — a 50-year-old tile roof refurbished, a 47-year-old roof brought back to life, punctuality, fair prices, and good communication through the job. What drags the average down is a handful of one-star reviews, and notably most of them aren't about roofing: two relate to an incident over parking in disabled spots and how it was handled when challenged, one is a quote that was promised and never delivered, and one has no text at all.
So the honest read is this: when Pat and Leanne take your job on, the workmanship feedback is genuinely strong — we couldn't find a single review criticising the quality of a finished roof. The caveats are around the edges: responsiveness at the quoting stage isn't guaranteed, the business has no second review platform to cross-check against, and the conduct complaints — however you weigh them — are sitting right there on the public record.
Reputation across the web New
The same firm, checked across platforms
⚑ The one-star reviews aren't about roofing
Three of the four one-star reviews on this profile don't criticise the roofing work at all. Two reviewers describe an incident involving the operator's car and trailer blocking disabled parking spots and an unapologetic response when challenged; a third says a promised quote never arrived and a call wasn't returned. We flag this not to pile on, but because a 4.2 average can read as 'patchy workmanship' when here it isn't — the workmanship reviews are uniformly positive, and the negatives are about conduct and follow-up. Weigh that distinction however you see fit.
Verified business details New
Checked against the public ABN register
Source: verified against the official Australian Business Register via ABN Lookup (abr.business.gov.au), including GST registration.
What they're actually known for New
Ranked by what customers mention — not a self-declared list
Who you'll actually deal with
Patrick Cassidy — owner-operator, with Leanne alongside
The ABR confirms the business is Patrick Cassidy trading as Highton Roof Restoration, a sole trader registered in Highton since July 2011. On his own site Patrick says he's been in the roofing industry for over 15 years, pitches the business as owner-direct — no middlemen — and claims a 10-year workmanship guarantee, pensioner discounts and full insurance. Those last claims are the firm's own; we haven't independently verified them.
Reviews make it clear this is a two-person show in practice: 'Pat' or 'Patrick' is named in the overwhelming majority of reviews, and Leanne appears alongside him in at least five. Customers describe dealing with the same two people from quote to completion, which is exactly what you'd expect from a sole-trader outfit of this size — and exactly what you should expect if you hire them.
What clients say
In their own words
Patrick & Leanne refurbished our 50yr old tile roof which needed repointing & painting. I cannot fault their quality workmanship. We had been previously let down by another operator who never showed up. I am now glad we came across Patrick. I highly recommend Highton Roof Restoration.
Pat and the team at Highton Roof Restoration were amazing from the get go. From quoting right through to completion of the job, these guys were great. Very knowledgeable and extremely experienced, their work was impressive. Went above and beyond to get our roof done and we couldn't be happier.
Punctual and friendly, high quality workmanship, good value for money, kept me updated throughout process
Recurring themes are restoring decades-old tile roofs to near-new condition, dealing directly with Pat and Leanne throughout, punctuality, and prices customers consistently call fair — with the negatives clustered around conduct and quote follow-up rather than finished work.
Best for
- Older tile roofs in Highton and greater Geelong that need repointing, cleaning and repainting rather than replacement
- Homeowners who want to deal directly with the owner on the tools from quote to completion
- Budget-conscious restoration jobs — competitive pricing and value for money come up repeatedly in reviews
Less suited for
- Full re-roofs or new metal roofing — the review history is almost entirely restoration work on existing tile roofs
- Commercial, strata or insurance-driven jobs that need a larger, GST-registered contractor with formal paperwork
- Anyone who needs guaranteed fast quote turnaround — one reviewer waited on a promised price that never came
Before you commit
Five questions worth asking
- Your website mentions a 10-year workmanship guarantee — can you put exactly what it covers in writing with the quote?
- You're listed on the ABR as not registered for GST — how is that reflected in your pricing and invoice?
- The site says fully insured — can you show a current certificate of currency before work starts?
- What paint and sealing system do you use on a restoration, and how long should the finish realistically last on a roof this age?
- When can I expect the written quote, and who do I chase if I haven't heard back by then?
Bottom line
A genuine local owner-operator with 14 years on the ABR and workmanship reviews that are uniformly positive — the 4.2 average reflects conduct complaints and a dropped quote, not bad roofs. Good fit for tile restoration in Geelong if you go in with the guarantee and quote timing pinned down in writing.
Assessed by the editorial team at AustralianRoofers.com from public Google Business Profile data, the firm's own website, and the ABN register. Not a paid placement.
Compare nearby
Top-rated roofers in Geelong
Ranked by AustralianRoofers Trust Score — swipe to compare.
Contact Highton Roof Restoration - Roofing Service
This firm hasn't published an enquiry email we can verify, so the quickest way to reach them is by phone or through their Google profile.
Roofing knowledge base
Guides for homeowners and renovators
Plain-English answers to the most common Australian roofing questions.