Kenwalls Pty Ltd
Wollongong, NSW
AustralianRoofers Trust Score New
How it's calculated: a transparent, evidence-weighted score — identity & longevity from the public ABN register, reputation from verified Google reviews, and consistency from cross-checking independent platforms. Grades are proportional to the evidence. Where we search the register and can't confirm a business, the identity check scores zero rather than being quietly left out — so a firm we couldn't verify never outranks one we could. Longevity stays unscored in that case, because without a registration date there's nothing to measure.
Our honest take
First, the thing you need to know before you ring them: Kenwalls shows up on Google as a 'roofing contractor', but read their reviews and their website and a different picture emerges — this is primarily a roofing and fencing materials supplier and sheet-metal fabricator. Customers talk about buying panel rib, ordering custom flashings, picking up roofing screws and fence locks; their own site says that for building work they 'team up with our major Suppliers and Contractors', and one frustrated reviewer was told outright the firm couldn't quote on installation. If you need someone to physically fix your roof, Kenwalls is probably not the phone call — if you need the materials to do it, read on.
As a supplier, the paperwork is about as solid as it gets: Kenwalls Pty Ltd has held its ABN since the day the ABN system effectively began in mid-2000, its company number points to an incorporation decades before that, and its listings around the web describe it as serving the Illawarra since 1947. The happy reviews are genuinely warm — custom pan flashing fabricated within hours for an emergency leak, staff dropping hardware off on a Friday night so a customer could start Saturday, and patient advice for people who didn't know what they needed.
But the 4.1 rating reflects a real pattern on the other side: order lead times blowing out badly (one reviewer's one-week flashing order took seven, and another gave up waiting on screws after three), a flashing fabricated in mirror image and therefore useless, promised callbacks that never came, and more than one complaint about brusque service at the counter or on the phone. None of it is catastrophic for a trade supplier, but if your job is time-critical, those delays and communication gaps are exactly what will hurt you.
Reputation across the web New
The same firm, checked across platforms
⚑ Listed as a roofer, but they're really a supplier
Kenwalls' Google listing categorises them as a roofing contractor, but the review evidence and their own website point to a roofing/fencing materials supplier and flashing fabricator — one reviewer chasing an installation quote was told they couldn't quote on install. Nothing dodgy about that, but set your expectations accordingly: come here for materials and custom flashings, not to hire a roofing crew.
Verified business details New
Checked against the public ABN register
Source: verified against the official Australian Business Register via ABN Lookup (abr.business.gov.au), including GST registration.
What they're actually known for New
Ranked by what customers mention — not a self-declared list
Who you'll actually deal with
The counter team
No owner or manager is named anywhere we could find — not on the website, and no name recurs across the reviews the way it does for the owner-operator roofers we've reviewed. The business splits into two arms with separate phone lines, Kenwalls Roofing and Kenwalls Fencing, so you'll likely deal with whichever counter or sales desk your job touches.
The one staff member customers name is Selena, praised in a review for going out of her way to help — and 'great staff that go above what you expect' is a genuine thread in the positive reviews. The negative thread names no one, but describes the same desks failing to return calls or chase late orders, so your experience may come down to who picks up the phone.
What clients say
In their own words
Needed emergency pan flashing for a leak, I was able to pass measurements on and was made up in a few hours.
Good price, prompt delivery. Great staff that go above what you expect. Dropped hardware off on Friday night so I could get a start on a job Saturday morning.
Had an super lovely experience with Kenwalls!! So knowledgeable, kind and passionate about their services. It made the whole process easier on attaining resources I have no clue about ☺️
Customers praise product knowledge, fast custom flashing fabrication and staff who go beyond the call — while the recurring gripes are blown-out order lead times, unreturned calls and the odd fabrication error.
Best for
- DIYers and tradies buying roofing, guttering and Colorbond materials locally — this is a long-established Illawarra supplier with deep stock
- Custom flashings on short notice — one reviewer had an emergency pan flashing made up within hours from phoned-in measurements
- People who want advice with their materials — reviewers describe patient, knowledgeable staff guiding first-timers through what to order
Less suited for
- Anyone who needs a roofer to actually install or repair a roof — Kenwalls teams up with outside contractors and told one reviewer they couldn't quote on installation
- Time-critical orders — multiple reviewers report one-week quotes stretching to three or seven weeks with no contact in between
- Anyone who wants a second independent rating source — there's no ProductReview listing, and the Google score sits at a middling 4.1
Before you commit
Five questions worth asking
- Am I right that you supply materials and fabricate flashings, but installation is done by outside contractors — and if so, who would you actually recommend for the install?
- What's a realistic lead time on my order, and will you contact me if it slips? (Several reviewers report one-week estimates stretching to many weeks in silence.)
- For a custom flashing, can we confirm the orientation and profile in writing or with a sketch before fabrication, so it's not made in mirror image?
- If something I buy turns out faulty — like a lock or fitting — what's your process for sorting it out, and who do I follow up with by name?
- Do you deliver to my site, and can you match the kind of after-hours flexibility other customers mention if my timing is tight?
Bottom line
A genuinely old-school Illawarra roofing-materials house — verified company registration going back decades, deep stock and fast custom fabrication — but it's a supplier, not an installing roofer, and the order-delay and callback complaints are frequent enough that you should pin down lead times in writing. Buy your materials here; hire your roofer elsewhere.
Assessed by the editorial team at AustralianRoofers.com from public Google Business Profile data, the firm's own website, and the ABN register. Not a paid placement.
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