Rekote Roofing & Restoration Wollongong
Trading name of REKOTE ROOFING AND RESTORATIONS PTY LTD · Wollongong, NSW
AustralianRoofers Trust Score New
How it's calculated: a transparent, evidence-weighted score — identity & longevity from the public ABN register, reputation from verified Google reviews, and consistency from cross-checking independent platforms. Grades are proportional to the evidence. Where we search the register and can't confirm a business, the identity check scores zero rather than being quietly left out — so a firm we couldn't verify never outranks one we could. Longevity stays unscored in that case, because without a registration date there's nothing to measure.
Our honest take
Rekote checks out on paper better than most of the Wollongong roofers we've reviewed: the company behind it — Rekote Roofing and Restorations Pty Ltd — has been registered and GST-active since February 2013, based right in Unanderra where their workshop is. Their own site says the team has more than 30 years in the industry, claims membership of the Master Roof Tilers & Slaters Association, and offers 6-year warranties on roofing projects — all self-claims we couldn't independently verify, but consistent with how long the company's been trading.
The 4.3 from 48 Google reviews needs unpacking, because it hides two quite different stories. The majority of reviews are genuinely glowing — quality tile work, restorations that transformed the roof's appearance, a full roof replacement that came in significantly cheaper than the nearest quote, and small leak repairs fixed on the spot the day after calling. When they're on your roof, the work itself gets very few complaints.
The negatives are just as consistent, though, and they're almost all about what happens around the work rather than the work itself: a customer who reported three no-show appointments over months when trying to get a leak inspected after earlier repairs; another who says they paid in full and couldn't get a call back while the roof still leaked; and a booked quote that was cancelled after a week of waiting. That pattern — good on the tools, patchy on callbacks and follow-through — is the thing we'd plan around if we were hiring them.
Reputation across the web New
The same firm, checked across platforms
Verified business details New
Checked against the public ABN register
Source: verified against the official Australian Business Register via ABN Lookup (abr.business.gov.au), including GST registration.
What they're actually known for New
Ranked by what customers mention — not a self-declared list
Who you'll actually deal with
Terry — the name on the tools
Terry is the name that keeps surfacing in Rekote's reviews — nine mentions across the recent batch, more than anyone else. Customers describe him turning up the next day to fix a small leak on the spot, and leading 'Terry and crew' on bigger repointing jobs, so he's clearly the hands-on lead you're most likely to deal with. The firm's website doesn't publish a team page or formal titles, so we can't tell you whether Terry owns the company — just that he's the face of it in customers' accounts.
Worth knowing: Terry appears in the critical reviews too, not just the raves — the three-no-shows complaint names him directly. That cuts both ways: it means the person doing the work is also the person responsible when follow-up slips, so when you book, pin down callback expectations with him personally.
What clients say
In their own words
After contacting ReKote, Terry came the next day. My roof leak and repair was small and fixed on the spot. Great service and I would highly recommend.
Rekote replaced my mother's tiled roof and did a fantastic job. Would recommend to all. They were also significantly cheaper than the nearest quote. A+
Very happy with this roof company. Their reliability from start to finish made it a seamless experience for our roof restoration, dramatically improved its appearance. I would happily recommend using them to anyone!
Recurring themes: highly recommended and professional (11 and 7 mentions), quality tile work and restorations at sharp prices — offset by a repeated complaint pattern of missed appointments and unreturned calls after the job.
Best for
- Tile roof repairs, repointing and restorations — the firm's core trade, backed by its Master Tilers self-claim and most of its positive reviews
- Price-conscious bigger jobs — one reviewer's full tile roof replacement came in significantly under the nearest competing quote
- Quick small leak repairs — multiple reviewers describe next-day visits with the fix done on the spot
Less suited for
- Anyone who needs dependable aftercare — the most serious complaints are about no-show callbacks and unreturned calls once the invoice was paid
- Jobs where scheduling certainty matters — a booked quote was dropped entirely in one account, so have a backup plan if timing is tight
- Homeowners who want a second independent rating source — there's no ProductReview listing to cross-check the Google score against
Before you commit
Five questions worth asking
- If something leaks after the job, what's your callback process and how quickly do you commit to coming out? (Several reviewers reported no-shows and unreturned calls after completion.)
- Can I get the 6-year warranty your website advertises in writing, with exactly what it covers and excludes?
- Your site says the team are members of the Master Roof Tilers & Slaters Association — can you show me the current membership and your licence details?
- Will Terry be running my job himself, and who do I contact if he's not reachable?
- Is the final payment tied to a completion walkthrough — can we agree nothing is paid in full until we've inspected the finished work together?
Bottom line
A long-registered Unanderra tile specialist whose workmanship and pricing earn real praise — but the complaint pattern around callbacks and follow-up is too consistent to ignore. Hire them for the tile work, and protect yourself by getting warranty terms and a completion walkthrough agreed in writing before you pay.
Assessed by the editorial team at AustralianRoofers.com from public Google Business Profile data, the firm's own website, and the ABN register. Not a paid placement.
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