Total Roof Restoration
Trading name of TOTAL ROOF RESTORATION (NSW) PTY LIMITED · Wollongong, NSW
AustralianRoofers Trust Score New
How it's calculated: a transparent, evidence-weighted score — identity & longevity from the public ABN register, reputation from verified Google reviews, and consistency from cross-checking independent platforms. Grades are proportional to the evidence. Where we search the register and can't confirm a business, the identity check scores zero rather than being quietly left out — so a firm we couldn't verify never outranks one we could. Longevity stays unscored in that case, because without a registration date there's nothing to measure.
Our honest take
Total Roof Restoration is one of the most-reviewed roofers we've looked at in the Illawarra — 4.9 stars across 405 Google reviews is a serious sample size, and the recent reviews read like the older ones: prompt, tidy, fairly priced. When we ran the firm through the Australian Business Register we found a clean match: TOTAL ROOF RESTORATION (NSW) PTY LIMITED, an active private company registered in August 2020, GST-registered, with its main business location in postcode 2518 — the same Bellambi suburb as their street address. That's the kind of paperwork alignment we like to see.
One thing worth being straight about: the company entity is about five years old, but their own website claims 'over 16 years industry experience'. Those two things can both be true — plenty of tradies work under someone else's licence for a decade before incorporating — but the 16 years is the firm's self-claim, not something we could verify against a register. The same goes for the 'fully licenced and insured' and '10 year warranty' lines on their site: plausible, commonly true for a firm of this standing, but worth sighting in writing before you sign anything.
What we couldn't find is a second independent rating source — there's no ProductReview.com.au listing for this firm, so the 4.9 rests entirely on Google. With 405 reviews that's less of a worry than it would be for a firm with 30, and the reviews themselves are specific and name the same person over and over, which is usually a sign they're real customers describing real jobs. On balance, this is one of the stronger Wollongong roofers we've reviewed.
Reputation across the web New
The same firm, checked across platforms
Verified business details New
Checked against the public ABN register
Source: verified against the official Australian Business Register via ABN Lookup (abr.business.gov.au), including GST registration.
What they're actually known for New
Ranked by what customers mention — not a self-declared list
Who you'll actually deal with
Lauren — the name in the reviews
One first name comes up over and over in this firm's reviews: Lauren, mentioned 22 times across the recent batch — far more than we usually see for any single person. Reviewers describe him (yes, him — 'Lauren inspected the roof and found a few more problems that he and his team fixed') doing the inspections, quoting the work and getting up on the roof with the crew, which points to a hands-on operator rather than a salesperson-and-subbies setup.
We should be honest about what we don't know: the firm's website doesn't publish a team page or name its director, so we can't confirm Lauren's formal title or whether he's the company's owner. What the reviews do establish is that he's the person customers consistently deal with from quote to completion — and their own site makes a point that you'll be quoted by 'an experienced and fully qualified tradesman, not a salesman', which matches what reviewers describe.
What clients say
In their own words
Our roof was in an extremely bad state we have just purchased our home. The roof leaked and had lots of moss growing on terracotta tiles. Lauren inspected the roof and found a few more problems that he and his team fixed over 2 days. Awesome service and happy attitude would recommend him.
Excellent service from start to finish. Professional, great communication, very happy with the results, reasonable price. I would highly recommend Total Roof Restoration.
Quality work, no messing around. Constant updates and evidence of quality workmanship throughout job. Can’t go wrong!
Recurring themes across 405 reviews: highly recommended (17 mentions), professional and prompt service, reasonable pricing, clean sites, and Lauren personally handling jobs from inspection to finish.
Best for
- Tile roof restorations — cleaning, repairs, repointing and repainting is clearly their core trade
- Leak diagnosis on older roofs, where reviewers praise honest inspections that found and fixed underlying problems
- Homeowners who want one hands-on operator quoting and overseeing the job, with progress updates and photos along the way
Less suited for
- Full re-roofs or complete roof replacements — only one mention in the review-mined taxonomy, so their track record there is thin compared to restorations
- Anyone who wants a second independent rating source before committing — there's no ProductReview listing to cross-check Google against
- Large strata or commercial projects needing a big documented crew — their site mentions commercial painting, but the reviews are almost entirely single-home residential jobs
Before you commit
Five questions worth asking
- Your website mentions over 16 years' industry experience, but the company was registered in August 2020 — can you walk me through the business history behind that?
- Can I get the 10-year warranty in writing — and does it cover workmanship as well as the coating membrane, and who stands behind it if the company changes hands?
- Your site says fully licenced and insured — can you show me the current licence number and a certificate of insurance before we start?
- Will Lauren be quoting and working on my roof himself, or a separate crew — and will I get the progress photos and updates other customers mention?
- If my roof turns out to need replacement rather than restoration, will you tell me that upfront — and is that work you do yourselves or refer out?
Bottom line
A verified, GST-registered Bellambi company with one of the biggest and cleanest Google review bases in the Illawarra, and a hands-on operator customers name in review after review. Get the warranty and licence details in writing — but on the evidence we found, this is an easy firm to shortlist for a tile roof restoration in Wollongong.
Assessed by the editorial team at AustralianRoofers.com from public Google Business Profile data, the firm's own website, and the ABN register. Not a paid placement.
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