Roof Repair & Inspection Services
Trading name of ROOF REPAIR SERVICES AUSTRALIA · Melbourne, VIC
AustralianRoofers Trust Score New
How it's calculated: a transparent, evidence-weighted score — identity & longevity from the public ABN register, reputation from verified Google reviews, and consistency from cross-checking independent platforms. Grades are proportional to the evidence. Where we search the register and can't confirm a business, the identity check scores zero rather than being quietly left out — so a firm we couldn't verify never outranks one we could. Longevity stays unscored in that case, because without a registration date there's nothing to measure.
Our honest take
This is a proper small operation, and the reviews read like it: 4.9 from 51 on Google, with one name — Serge — appearing eighteen times across recent reviews, praised for talking through the problem, offering alternatives, and turning up at odd hours to get a leak sorted. One reviewer thanks him for 'coming so late and staying to finish the job', another for fixing multiple roof issues 'at a great price'. Crew mates Mick and Scott get a mention too. That's the texture of a genuine owner-operator outfit, not a marketing operation.
The paperwork checks out, with caveats. We verified the ABN on the Australian Business Register: it's held by a sole trader in Ashwood — the postcode matches their address exactly — and has been active since February 2014, which squares with the family story on their own site of a father training his son 'over 10 years ago'. But the business name was only registered in January 2024 and GST registration dates from February 2024, so the formal trading footprint is much younger than the ABN. And Google is the only place they're reviewed — we found no ProductReview, TradeRefer or other independent source to cross-check that 4.9 against.
Their website claims a quality guarantee, a 100% satisfaction guarantee and the ability to handle 'anything from a leak to a whole new roof'. The first two are their claims — get them in writing. The last one we'd take with a grain of salt: the review evidence is overwhelmingly repairs and leaks, with barely a whisper of full re-roofs or restorations. For what they demonstrably do — finding and fixing leaks at a fair price — the record is genuinely strong.
Reputation across the web New
The same firm, checked across platforms
Verified business details New
Checked against the public ABN register
Source: verified against the official Australian Business Register via ABN Lookup (abr.business.gov.au), including GST registration.
What they're actually known for New
Ranked by what customers mention — not a self-declared list
Who you'll actually deal with
Serge — the face of the crew
Ask their customers and the answer is unanimous: Serge. He's named in more than a third of the firm's recent Google reviews — quoting, explaining options, doing the repair himself, and staying late when a job runs long — with Mick and Scott mentioned alongside him on bigger jobs. The firm's own site tells a father-and-son apprenticeship story passed 'from one generation to the next'; that's their telling, and the 2014 ABN date is at least consistent with it.
On the register, the business sits under a sole trader in Ashwood whose first name plausibly shortens to Serge — we can't confirm the link from public records, so we'll flag it as likely rather than certain. Practically, it means the business is one person and his crew: you get the owner on your roof, but you should confirm who holds the licence and insurance before work starts.
What clients say
In their own words
Serge was a pleasure to work with. I worked with him to fix a leak. He was open to discussing the problem and the alternative solutions. He tried his best to get to a solution that worked for my circumstances. Roof leaks are never easy. But I’m happy that I worked with Serge.
Serge was fantastic he fixed multiple roof issues done a awesome job at a great price definitely recommend using them for any roof issues thanks mate also appreciate you coming so late and staying to finish the job
Thank you to Mick, Scott & Serge for your help with our roof. I am very happy with the service these guys provided me. I highly recommend them for all your roof repairs. Thanks for sorting my roof leak out 👍
Reviewers keep describing the same experience: Serge turns up quickly, talks through the options honestly, fixes the leak at a fair price, and sticks around until it's done.
Best for
- Roof leaks that need a careful diagnosis and a repair-first fix — this is the firm's proven core, by a wide margin
- Smaller repair jobs — valleys, flashing, broken tiles, gutters — where you want an owner-operator, not a sales rep
- Homeowners in Melbourne's south-east (Ashwood, Chadstone, Malvern, Camberwell and surrounds) who value flexible scheduling — reviewers mention short-notice and after-hours visits
Less suited for
- Full re-roofs or roof restorations — the site says they can, but the review evidence is almost entirely repairs
- Anyone who needs a company counterparty with a long formal trading history — this is a sole trader whose business name and GST registration date from 2024
- People who want multi-platform review reassurance — Google is the only place this firm is rated
Before you commit
Five questions worth asking
- Who holds the roofing/plumbing licence and insurance for the business, and can I see a certificate of currency before work starts?
- Your site mentions a quality guarantee and 100% satisfaction guarantee — what exactly do they cover, for how long, and can I get that in writing?
- Will Serge be doing the work himself, or Mick, Scott or someone else — and who do I call if something needs a follow-up?
- How do you charge for leak detection — a call-out fee, hourly, or a fixed written quote — and what happens if the leak comes back?
- Can you confirm the quote includes GST and that the invoice will show your registered ABN and business name?
Bottom line
A genuinely well-liked owner-operator repair crew with a 12-year ABN behind it and a review record full of fixed leaks, fair prices and late-night dedication. The formal paper trail is thin — sole trader, 2024-registered business name, Google-only reviews — so keep it to repairs and leaks, and get the guarantee and insurance details in writing.
Assessed by the editorial team at AustralianRoofers.com from public Google Business Profile data, the firm's own website, and the ABN register. Not a paid placement.
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