Taylor & Son Roofing
Trading name of Taylor and Son Roofing · Melbourne, VIC
AustralianRoofers Trust Score New
How it's calculated: a transparent, evidence-weighted score — identity & longevity from the public ABN register, reputation from verified Google reviews, and consistency from cross-checking independent platforms. Grades are proportional to the evidence. Where we search the register and can't confirm a business, the identity check scores zero rather than being quietly left out — so a firm we couldn't verify never outranks one we could. Longevity stays unscored in that case, because without a registration date there's nothing to measure.
Our honest take
Read only the Google reviews and this is one of the easiest recommendations in Melbourne's south-east: 4.9 stars from 128 reviews, with owner Dean Taylor named in review after review — quoting promptly, showing customers photos of exactly what's wrong before any work starts, and turning out tile restorations people rave about. The ABR paperwork checks out too: Dean Taylor has held his sole-trader ABN since January 2016, and the entity name matching the man in the reviews is about as clean a verification as we get.
But we always look for a second, independent review source, and here it tells a very different story. The firm's ProductReview listing sits at 1.0 stars from 3 reviews: one alleges shoddy work that left a leaking roof for another contractor to fix (and claims customers were pressured for positive Google reviews), one says a warranty and tax receipt were refused, and one describes being ghosted after a competitive quote. Three complaints across six years against 128 Google reviews is a lopsided sample, and ProductReview skews toward the unhappy — but we're not going to pretend we didn't see it. We'd also note one of the recent 5-star Google 'reviews' is actually a web designer's sales pitch, so the Google count isn't perfectly clean either.
Our read: the recent, detailed, named-and-dated Google evidence — customers describing photo-documented inspections, tidy repoints and resprays, and Dean's communication — outweighs three old anonymous complaints. But those complaints are specific enough (warranty, receipt, scheduling) that you should close off each one in writing before work starts. Do that, and the balance of evidence says you'll likely join the happy majority.
Reputation across the web New
The same firm, checked across platforms
⚑ ProductReview tells the opposite story to Google
Taylor & Son Roofing's ProductReview listing sits at 1.0 stars from 3 reviews — one naming Dean, one alleging a refused warranty and tax receipt, one describing ghosting after quote stage, and one claiming customers were nudged for positive Google reviews. Three anonymous complaints over six years don't outweigh 128 mostly-glowing Google reviews, but they're specific enough to act on: get the warranty, the tax invoice arrangements and the start date in writing before paying anything.
Verified business details New
Checked against the public ABN register
Source: verified against the official Australian Business Register via ABN Lookup (abr.business.gov.au), including GST registration.
What they're actually known for New
Ranked by what customers mention — not a self-declared list
Who you'll actually deal with
Dean Taylor — owner-operator, with family on the tools
There's no doubt who runs this outfit: Dean is mentioned 21 times across the firm's most recent Google reviews, one customer calls him 'Dean the owner', and the ABR confirms it — the ABN behind the business is registered personally to Dean Taylor. Reviewers consistently describe the same experience: Dean quotes the job, explains what's wrong with photos, and is on the roof when the work happens.
The 'Son' in the name appears to be no marketing flourish — reviews mention Jye ('one of his workers'), Tony the plumber handling guttering installs, and one customer even describes 'Dean and his dad and Jye' restoring her roof, which paints a picture of a small multi-generation family crew. On their own site the firm says it draws on 40 years in the industry; that's their claim about family experience, not something the 2016 ABN can verify.
What clients say
In their own words
Dean and Tony, were both great. Great honest service and were quick to respond.
Thank you for coming out so quickly to fix our roof due to water leaking through our down-lights. Super great communication, quick, efficient, lovely and cannot recommend highly enough.
Very happy with my roof restoration. The team did a great job in fixing loose tiles pointing cleaning and respraying. They were very flexible to suit my needs. Thank guys good job.
Google reviewers overwhelmingly name Dean and describe the same pattern — honest photo-backed explanations, clear communication, on-time tile restorations at fair prices — while the only complaints (scheduling, warranty, receipts) live off-Google on a tiny ProductReview sample.
Best for
- Tile roof restorations — cleaning, rebedding, repointing and respraying is what reviewers praise most, often with before-and-after delight
- Homeowners who want the owner himself quoting and explaining the job — Dean's photo-documented walkthroughs come up in review after review
- South-east Melbourne repairs and gutter work, with Tony the plumber handling guttering installs per recent reviews
Less suited for
- Anyone who needs a spotless record across every review platform — the 1.0-star ProductReview listing, however small and old, is the opposite of Google's verdict
- People who want everything on the paperwork handled without asking — one ProductReview complaint alleges a refused warranty and tax receipt, so you'll want documents agreed upfront
- Jobs outside the residential tile-and-gutter wheelhouse — the review evidence here is almost entirely houses, not commercial or large metal roofing
Before you commit
Five questions worth asking
- Can you put the workmanship warranty in writing before the job starts — duration, what's covered, and who stands behind it given the business is a sole tradership?
- Will you provide a full tax invoice with your ABN and GST itemised? (We ask because one ProductReview complaint alleges a receipt was refused.)
- Your site mentions 40 years in the industry — whose experience does that cover, and can you show us a couple of recent restorations nearby?
- Who exactly will be on our roof — you, Jye, Tony — and who holds the plumbing registration for the gutter and downpipe work?
- Can the quote include a committed start window, and what happens to the price if you find broken tiles or rotten battens once you're up there?
Bottom line
The live evidence — 128 Google reviews naming a verifiable owner who shows customers exactly what they're paying for — comfortably outweighs three old complaints on ProductReview, but those complaints tell you precisely what to nail down: warranty, tax invoice and start date, all in writing. Do that and Dean's crew looks like a strong pick for tile restorations in the south-east.
Assessed by the editorial team at AustralianRoofers.com from public Google Business Profile data, ProductReview.com.au, the firm's own website, and the ABN register. Not a paid placement.
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