Home Roof Restorations
Trading name of HOME ROOF RESTORATIONS (entity: Active Home Improvements Pty Ltd) · Brisbane, QLD
AustralianRoofers Trust Score New
How it's calculated: a transparent, evidence-weighted score — identity & longevity from the public ABN register, reputation from verified Google reviews, and consistency from cross-checking independent platforms. Grades are proportional to the evidence. Where we search the register and can't confirm a business, the identity check scores zero rather than being quietly left out — so a firm we couldn't verify never outranks one we could. Longevity stays unscored in that case, because without a registration date there's nothing to measure.
Our honest take
Home Roof Restorations is a Springwood-based, family-owned roof restoration and painting outfit (their words — and the reviews back the family-scale feel) serving Brisbane's southside. They hold a 4.8-star Google rating from 71 reviews, and the paperwork checks out: the ABN in their site footer matches the Australian Business Register, where the company — Active Home Improvements Pty Ltd, trading as Home Roof Restorations — has been active and GST-registered since May 2024. Their site also publishes a QBCC licence number (15469853), which is more transparency than many Brisbane roofers offer.
The finished work is where they shine. Reviewers describe full tile and roof restorations with clear day-by-day communication, crews who pushed through hot weather to beat the rain, photo documentation of what needed fixing, and pricing a couple of customers specifically called competitive. Jacob and Jared are the names that come up again and again for quoting and organising, while Brandon, Reese and Coledon get shout-outs for the work on the roof itself. One thing to hold lightly: the site says their tradesmen have been with them 7+ years, but the current company entity is only about two years old — not unusual in the trades, just worth knowing the corporate track record is shorter than the marketing suggests.
Now the honest bit. Three of the firm's 20 most recent Google reviews are one-star, and they're all the same story: getting to a quote. One customer had an inspection but no quote two weeks later; another had two appointments cancelled without explanation; a third took a day off work for a no-show with calls and texts unanswered. A fourth 'review' is actually someone pleading with them to empty a full voicemail box. Once you're a booked job, the feedback is excellent — it's the front door that occasionally doesn't open.
Reputation across the web New
The same firm, checked across platforms
⚑ Booking-stage reliability is the recurring complaint
All three one-star reviews in the firm's 20 most recent concern pre-sale responsiveness — a quote promised after inspection that never arrived, two cancelled appointments, and a complete no-show after the customer took a day off work. One more reviewer used the review box just to ask them to clear a full voicemail. None of these dispute the quality of completed work, but if you contact them, get the inspection date and quote timeline confirmed in writing and have a plan B if it slips.
Verified business details New
Checked against the public ABN register
Source: verified against the official Australian Business Register via ABN Lookup (abr.business.gov.au), including GST registration.
What they're actually known for New
Ranked by what customers mention — not a self-declared list
Who you'll actually deal with
Jacob and Jared — the names you'll deal with
We couldn't find a published team page, so titles are unconfirmed — but the reviews do the introductions. Jacob is named in four of the 20 most recent reviews, usually for getting back to people fast, giving straight advice and fixing small issues on the spot. Jared is named in another four, quoting jobs and organising crews; one reviewer noted he was the only quoter who listened and priced exactly the work asked for, rather than padding the scope.
On the tools, reviewers name Brandon ('a perfectionist', per one), Reese and Coledon. The firm describes itself as local and family-owned, and the company behind it — Active Home Improvements Pty Ltd — has been registered since May 2024. One reviewer mentions 'the owner' doing an inspection but doesn't name them, so we can't confirm exactly who owns the business.
What clients say
In their own words
Jacob and the team did a great job of our roof restoration! Were happy to work with us for timing, complications of other trades on site and communicated well throughout the whole process. Definitely recommend.
I strongly recommend Home Roof Restorations for full roof restoration I went throuth. My job done recently and we are very satisfied with the result. Worth the money. Now can have a good sleep during the storming season. :)
Needed some advice on a minor roof issue. Couldn’t be more pleased with how fast Jacob got back to us. Came out almost immediately. Gave us really good advice and fixed our issue on the spot. Would use this company again in a heartbeat. Excellent and so professional
Recurring themes are strong communication through multi-day restorations, prompt and professional service, and finished quality worth the money — undercut only by a cluster of complaints about missed appointments and quotes that never arrived.
Best for
- Full tile or Colorbond roof restorations and repaints on Brisbane's southside, where their review record is deepest
- Homeowners who value day-by-day communication and photo documentation during a multi-day job
- Small repairs and honest advice when Jacob or Jared can slot you in — several reviewers got same-or-next-day responses
Less suited for
- Anyone who needs a guaranteed, fast written quote — the firm's only one-star reviews are about cancelled or no-show inspections and quotes that never arrived
- Large commercial jobs or new metal roofing builds — the review evidence is overwhelmingly residential restoration and painting
- Buyers who want a long corporate track record under one entity — the current company has only been registered since May 2024
Before you commit
Five questions worth asking
- Can you confirm the inspection date and when the written quote will follow — and will you let me know if either slips?
- Your website advertises a 12 or 20-year warranty on the 3-coat painting system — which one applies to my roof, and can I get the full terms in writing?
- Will Jacob or Jared be my point of contact through the whole job, and who will actually be on the roof each day?
- Is QBCC licence 15469853 (the one on your website) current, and does it cover the full scope of my job?
- My roof is concrete tile / terracotta / Colorbond / asbestos — can you point me to a recent restoration on the same material nearby?
Bottom line
A genuine restoration specialist with verified registration, a published QBCC licence and consistently excellent feedback on completed work — just don't be surprised if the quoting stage needs a follow-up call. Confirm your appointment in writing and you'll likely end up as happy as the other 68 five-star reviewers.
Assessed by the editorial team at AustralianRoofers.com from public Google Business Profile data, the firm's own website, and the ABN register. Not a paid placement.
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