Metro Hail
Trading name of METRO HAIL PTY LTD · Brisbane, QLD
AustralianRoofers Trust Score New
How it's calculated: a transparent, evidence-weighted score — identity & longevity from the public ABN register, reputation from verified Google reviews, and consistency from cross-checking independent platforms. Grades are proportional to the evidence. Where we search the register and can't confirm a business, the identity check scores zero rather than being quietly left out — so a firm we couldn't verify never outranks one we could. Longevity stays unscored in that case, because without a registration date there's nothing to measure.
Our honest take
Metro Hail isn't a traditional roofer, and it's worth understanding that up front. By their own description they're 'a construction and claims handling business' — they inspect hail-damaged roofs for free, build the case for your insurance claim, liaise with the insurer on your behalf ('we work for you, not the insurance companies', as their site puts it), and then coordinate or carry out the roof replacement once the claim lands. The company checks out on paper: Metro Hail Pty Ltd, verified on the Australian Business Register, active and GST-registered since July 2020.
The review record is a perfect 5 stars from 90 Google reviews, and the pattern in it matches the business model exactly — storm and insurance work dominates everything else we mined. What we found genuinely reassuring is how many staff get named across reviews: Francesca and Grace on the claims and coordination side, Rowan, Dylan, Kyle and Denny through the process, Matt and a roofer affectionately dubbed 'Mad Max' on the tools. One reviewer even opens with 'I was skeptical at first' — a fair instinct with insurance-adjacent businesses — and lands on very satisfied.
The honest caveats: this is a five-year-old company in a niche that rewards careful reading of paperwork, and Google is the only meaningful review platform — we couldn't find them on ProductReview. Their website names no owner or director, and because the claims-handling model sits between you, an insurer and a roofing crew, the questions that matter are structural: who exactly is your contract with, who holds the QBCC licence for the roofing work, and what happens (and what it costs you) if the insurer knocks the claim back. None of the 90 reviews complain about any of this — but you should still ask.
Reputation across the web New
The same firm, checked across platforms
Verified business details New
Checked against the public ABN register
Source: verified against the official Australian Business Register via ABN Lookup (abr.business.gov.au), including GST registration.
What they're actually known for New
Ranked by what customers mention — not a self-declared list
Who you'll actually deal with
The team — office and roof crews alike
Metro Hail's website tells its origin story — a roof restoration business that learned to navigate insurance claims and made that the core service — but names no founder or director, so we can't tell you whose company it is. What the reviews name instead is the machine around the customer: Francesca and Grace guiding claims, Dylan, Rowan, Kyle and Denny shepherding jobs through, and crews led by the likes of Matt and 'Mad Max' doing the actual roofing.
That breadth of named staff — office people and roofers both — suggests a genuinely structured operation rather than one bloke and a clipboard, which matters in claims work where the process can run for months. Reviewers consistently describe being looked after 'from start to finish', with the site left clean and communication praised throughout.
What clients say
In their own words
Through out the whole process could not be happier ,,,with the help of francessca ,,kyle & dylan & the roof guys An outstanding job ,,well done I would highly recomend them
The guys were polite, efficient and extremely obliging. Nothing was too much trouble. The site was left clean at all times. A great job. Thank you
I was skeptical at first but we gave Metro Hail a go and have been very satisfied with the outcome!!
Customers describe being guided through the whole insurance-claim-to-new-roof process by named, communicative staff, with polite crews, clean sites and roofs they're delighted with at the end.
Best for
- Homeowners with genuine hail or storm damage facing an insurer who's slow-walking or lowballing the claim
- Anyone who wants one team handling inspection, claim evidence, insurer liaison and the replacement roof end-to-end
- People who value a structured office — named coordinators answering the phone through a months-long process
Less suited for
- Routine roof maintenance, restorations or small repairs with no insurance claim attached — that's not their game
- Anyone who wants a second independent review platform before committing — Google is effectively the whole record
- Those who want to know exactly whose company they're dealing with — no owner or director is named publicly
Before you commit
Five questions worth asking
- Who is my contract with — Metro Hail Pty Ltd or a separate roofing contractor — and what's the QBCC licence number for the roofing work?
- If the insurer denies or only partially approves my claim, what do I owe you for the inspection, report and claims work?
- Who actually installs the new roof — your own crews or subcontractors — and who supervises quality?
- What written warranty comes with the replacement roof, and is it from you or the installing contractor?
- Am I free to use your damage report with my insurer but choose a different roofer, and does that cost anything?
Bottom line
A verified, GST-registered company doing one thing — hail-damage insurance claims and the roofs that follow — with 90 straight 5-star reviews naming staff from the office to the ridge capping. The model is genuinely useful if you have real storm damage; just get the contractual structure, licence and no-win costs in writing before you sign anything.
Assessed by the editorial team at AustralianRoofers.com from public Google Business Profile data, the firm's own website, and the ABN register. Not a paid placement.
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