Metropolitan Roof Repairs
Trading name of METROPOLITAN ROOF REPAIR SERVICES PTY LTD · Melbourne, VIC
AustralianRoofers Trust Score New
How it's calculated: a transparent, evidence-weighted score — identity & longevity from the public ABN register, reputation from verified Google reviews, and consistency from cross-checking independent platforms. Grades are proportional to the evidence. Where we search the register and can't confirm a business, the identity check scores zero rather than being quietly left out — so a firm we couldn't verify never outranks one we could. Longevity stays unscored in that case, because without a registration date there's nothing to measure.
Our honest take
Metropolitan Roof Repairs is one of the most-reviewed roofers in Melbourne's inner east, and the pattern in those reviews is remarkably consistent: Tom turns up fast — sometimes within half an hour of a call about a leak — fixes it, and sends photos and daily updates on bigger jobs. Of the Melbourne roofers we've reviewed, very few get named personally in review after review the way Tom does, and that's usually a good sign: it means the person quoting your job is the person standing on your roof.
The work spans more than patch-ups. Reviewers describe a heritage terracotta restoration in Camberwell, a new Welsh slate roof in Toorak, and a full re-roof with new gutters — so the crew handles the premium tile and slate stock that dominates Kew, Canterbury and Toorak, not just Colorbond patches. The firm says on its own site that Steve and Tom established the business in 1999 with 30 years in the industry, and reviews mention a 10-year warranty; both are self-claims we couldn't independently verify, so get the warranty in writing.
Now the candid bit. The perfect 5.0 from 325 reviews looks stellar, but when we read through them, a fair number are very short, similarly-worded posts from accounts with only a handful of reviews — and there's one detailed 1-star review from January 2026 saying the job cost well over the original quote, the roof still leaked, and calls went unanswered. It's the only negative we found, and one complaint in 325 is a good ratio, but it was also the only review the owner didn't reply to. Pin your quote down in writing before work starts.
Reputation across the web New
The same firm, checked across platforms
⚑ Established 1999, but the company is from 2024
The firm's website says Steve and Tom established Metropolitan Roof Repairs in 1999, yet the Pty Ltd entity behind the ABN on that same website was only registered in September 2024. That's not necessarily a problem — trades often incorporate after years as a sole trader — but it does mean the 10-year warranty reviewers mention would be backed by a company that's existed since 2024. Worth asking Tom directly how the warranty is honoured and what the business traded as before.
Verified business details New
Checked against the public ABN register
Source: verified against the official Australian Business Register via ABN Lookup (abr.business.gov.au), including GST registration.
What they're actually known for New
Ranked by what customers mention — not a self-declared list
Who you'll actually deal with
Steve and Tom — co-founders, with Tom out front
The firm's own site names Steve and Tom as the pair who established the business, but in the reviews it's Tom's name that comes up over and over — 16 of the recent reviews mention him by first name, whether he's fixing a leak in Box Hill within 30 minutes of a call or running a full slate re-roof in Toorak with daily photo updates. He also personally signs off on nearly every review response, which tells you he's watching the business's reputation closely.
One long, detailed review also thanks Adam and Alex as regular crew members, which suggests a small standing team rather than a rotating cast of subcontractors — one reviewer specifically praised that the firm had its own carpenters rather than subbing everything out. We couldn't find surnames or formal titles for anyone, so take the structure as roughly: two founders, Tom on the tools and the phone, plus a small crew.
What clients say
In their own words
Tom and he’s Team fixed my leaky roof in box hill first go after I use 3 other company’s by far best in Melbourne
Tom and hes team recently restored my heritage terracotta roof in camberwell highly recommended daily updates images before and after also change my guttering and down pipes so professional
Tom and hes team installed a new welsh slate roof at my house in toorak highly recommended one of the best slate roofing companies in Melbourne
Reviewers keep coming back to the same three things: Tom shows up fast (often same-day for leaks), he communicates with daily updates and before-and-after photos, and the crew handles premium heritage materials — terracotta, slate — that many Melbourne roofers won't touch.
Best for
- Urgent leak repairs in the inner east — reviewers in Kew, Box Hill and Canterbury describe same-day and even 30-minute callouts
- Heritage tile and slate work — reviews cover a terracotta restoration in Camberwell and a new Welsh slate roof in Toorak
- Homeowners who want one contactable person end-to-end — Tom quotes, works and answers the phone himself
Less suited for
- Anyone outside Melbourne's inner east — the firm's own service list is heavily concentrated around Kew, Camberwell, Balwyn and surrounds
- Homeowners who want a long corporate paper trail — the Pty Ltd entity was only registered in September 2024, whatever the business traded as before
- Anyone who won't lock scope and price in writing first — the one negative review we found was about a final bill well above the original quote
Before you commit
Five questions worth asking
- Reviewers mention a 10-year warranty — can you put exactly what it covers in writing, and is it backed by Metropolitan Roof Repair Services Pty Ltd?
- Your website says the business was established in 1999, but the company on your ABN was registered in September 2024 — what did the business trade as before?
- Can you give me a fixed written quote, and what happens to the price if you find extra damage once you're on the roof?
- Who will actually be doing the work — you, your regular crew like Adam and Alex, or subcontractors?
- Can you show me a recent local example of this exact job type — slate, terracotta or Colorbond — ideally one I can drive past?
Bottom line
A genuinely well-regarded inner-east Melbourne roofer with fast response times, strong heritage tile and slate credentials, and an owner who answers his own phone — just get the quote and the 10-year warranty in writing, because the perfect Google score rests on a single review source and the company entity itself only dates from 2024.
Assessed by the editorial team at AustralianRoofers.com from public Google Business Profile data, the firm's own website, and the ABN register. Not a paid placement.
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